Enhance Patient Communication, Reduce Staff Burnout
A Professional Development Workshop for Your Entire Patient-Facing Team
“The things people say to help sometimes make me feel worse, but I stay quiet about it because they mean well.”
This dynamic leaves patients feeling isolated while service providers remain unaware of their impact.
We can work together to transform how your team shows up for its patients.
Your team has excellent clinical skills. But do they have matching communication skills? The best medical outcomes can be undermined by communication breakdowns. This workshop provides the missing piece of the puzzle: a simple, learnable framework for navigating difficult conversations with confidence, compassion, and resilience.
A colleague's feedback
This is very applicable to my day to day life/work.
-Kendra Flory
• interactive workshop format, both online and in person
• 3-hour workshop, adjustable to your group’s needs
• accommodates between a dozen and several hundred people
• flexible content and length—one size fits none
• includes The Cancer Cards and exclusive workshop journals for each participant
Formats and investment
Your group, in person
This is for you if your organization would like to bring this workshop to your people at your location. Use the form below to start the conversation.
- 3-hour, hands-on workshop, time flexible
- 12-24 participants
- Larger groups welcome—see pricing below
- Each participant receives a deck of The Cancer Cards and a Cancer Conversation SOS journal, for use both in-session and at home
- Your organization receives one additional deck and journal for your training library for every 24 people
- Book together with another organization in your area and both get a discount—please contact for options
- Materials with your branding are available—please contact for individualized pricing options
Your group, online
This is for you if your organization would like me to bring this workshop to your people via Zoom. Use the form below to start the conversation.
- 3-hour, hands-on workshop, time flexible
- 12-24 participants
- Larger groups welcome—see pricing below
- Each participant receives a code for a free download of The Cancer Cards app and a pdf copy of the Cancer Conversation SOS journal, for use both in-session and at home
- Upgrade to physical decks and journals for $349 per dozen (includes shipping) at least two weeks prior to the event—US-based mailing addresses only
base price: $3997
each additional 12 people: $1197
base price: $1997
each additional 12 people: $797
Ready to propose this to your team?
Download a one-page summary that has everything your decision-maker needs to know.
Want to experience the workshop yourself before you bring it to everyone?
Join an upcoming two-hour online introductory session to experience the format and content first hand.
This is the perfect opportunity to let you relieve your hesitation before bringing it on board for everyone. Up to two people per organization welcome for no fee.
Digital or print resources (included with paid workshops) available for purchase.
An investment in your people and your patients
Reduced staff burnout
Evidence-based
Fills training gaps
The emotional toll of difficult patient conversations is a contributor to burnout. By providing a reliable framework and practical skills, we reduce the emotional labor on your staff, increase their confidence in high-stakes interactions, and give them a structured method to navigate these encounters without feeling as drained and depleted.
Based on principles from the fields of palliative care, communication science, and others, we translate proven techniques like active listening and structured conversational models into a simple, learnable framework for your team.
While medical training focuses on diagnosing and treating the body, our training focuses on communicating with the person. We fill a critical skills gap that is often overlooked in traditional medical education, empowering your experts to be expert communicators as well.
What's my ROI?
The ROI is seen in the reduction of significant operational costs. By improving communication, we can positively impact:
Staff Retention: Investing in skills that reduce burnout is a direct investment in retaining your most valuable asset: your people.
Patient Satisfaction: Improving communication skills is one of the fastest ways to improve patient satisfaction scores.
Risk Mitigation: Confident, clear communication can reduce misunderstandings that lead to patient complaints and potential litigation.
Ready for the next step?
I am a cancer survivor.
My Hodgkin’s lymphoma in 2007 was treated with six months of chemo and three weeks of radiation.
This also put me in social settings with other young adults with cancer. We have stories.
I am a teacher.
Twenty years of teaching beginning band let me hone the skill of breaking down anything into its smallest necessary pieces.
And I know the tedium of development workshops and intentionally do better.
I love psychology.
Learning about how human brains work has always been interesting to me. I have an undergraduate minor in psychology, a masters in counseling, and have read countless psych books for fun.
I know interactions.
As a socially anxious person, I’ve long since studied (overtly and covertly) how people interact and what to say in high- and low-stakes situations.
But you’re not coming to me because of who I am. You’re coming to me because of how I can help you and your team. You want to feel less exhausted by your job. You want your patients to feel supported and cared for.
Dip your toe in and see what I have to offer. People from nine countries on four continents are better able to help their people in crisis because of these tools. Join them. Use the contact form above to start a collaboration.